All apartments are cleaned and checked before clients enter. However, if you detect any problem or there is an object/service missing, you must inform us within a maximum period of 7 days from the date of entry. For more information, read our article: What to do if there is a maintenance issue in the apartment.
For stays of more than 6 months, our technical staff must carry out a complete inventory of the apartment’s initial condition. Once the inventory has been completed, we will provide you with a copy so that, on the day of your departure, you have all the information required for the return of the security deposit and the additional guarantee (if applicable), in line with our commitment to transparency. For seasonal rentals intended for holiday or leisure stays, these inventories will incur an additional cost.