Stays of 32 days/31 nights or less
On occasion, a deposit must be paid according to the conditions of each apartment. To do so in most cases we use the services of Swikly, a secure solution that allows you to make deposits online using your bank card number. Please note that this is NOT a payment; the amount of the deposit is not charged or blocked in the client's bank account, but the client authorises said charge in case of damages to the apartment during their stay. The customer must enter their bank card details during the online check-in process.
Charging the deposit due to damage: after checking that the apartment is in the same condition in which it was handed over with no damage, excessive energy bills and with no complaints from neighbours due to antisocial behaviour, the bank details will be withdrawn 14 days after the end of the stay. Otherwise, Swikly will charge the deposit when the owner or the agency has deducted the amount of the damages and/or prejudices. If the amount of the deposit is not sufficient to cover the damage, we will send a payment link through Swikly, to collect the refund of the excess, plus 3% + €0.25 with VAT corresponding to the collection costs.
Please note that for stays of 32 days/31 nights or less, all utility charges are included in the rental price, as long as they do not exceed the limits of normal and proper use. If misuse of the supplies is detected that causes an extra cost in the invoices above what is reasonable, the clients must pay the amount of said invoices.
Rentals of more than 32 days/31 nights
For rentals of more than 32 days/31 nights, a security deposit and an additional guarantee (if applicable) must be paid in accordance with the booking conditions.
The security deposit and the additional guarantee (if applicable) will be refunded once the stay has ended, provided that the apartment is returned in good condition, there is no damage or deterioration, and there are no outstanding amounts related to the stay.
The refund will be made within a maximum of 31 days after check-out, once the condition of the apartment has been inspected and the relevant utility consumption has been checked. If there is any damage, outstanding utility costs or other amounts payable by the guest, these may be deducted from the amounts provided as a guarantee before the refund is issued.
Note: AB Apartment Barcelona is not responsible for any fees or charges associated with the refund of the security deposit or the additional guarantee (if applicable) via bank transfer or PayPal.