If you have left anything in the apartment, you should contact our team via email to email@example.com and we will try to locate it as soon as possible. However, please bear in mind that AB Apartment Barcelona will not be held responsible for any missing items under any circumstances.
Custody of lost property: If a member of our staff finds an item left behind by a guest, the guest will be contacted immediately. The item will be stored by us for a maximum of 1 month. If after this period of time it has not been claimed, it will be disposed of. If we are required to send the item, bear in mind that shipping and/or management costs will be incurred.
Items which contain sensitive information: If any item which contains sensitive information is left behind in an apartment, the owner will be contacted. However, if the item is not claimed in the specified time period, it will be sent to the nearest police station. These items include bank cards, passports and ID cards.