Depending on the cancellation conditions, you may be able to reuse your prepayment for a future booking. The validity of the prepayment will depend on the cancellation policy of your booking and its conditions. You will find this information in the booking details in your customer area or in your confirmation email. You can also refer to our Cancellation Policy for full details.
What to do if I want to reuse the prepayment for a future booking
If your prepayment is still valid, please contact firstname.lastname@example.org, stating the reason for your request along with the booking number you cancelled, so that our team can assist you on how to proceed.